Return Policy
Last Updated: 2024
1. Return Rights
Perfumeaicandlee offers return rights if a product is defective or does not meet the specifications outlined in your order. We are committed to ensuring your satisfaction with our printing services.
Under Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Return Conditions
You may return a product to Perfumeaicandlee in the following circumstances:
- Defective Products: If the product has manufacturing defects or quality issues
- Incorrect Specifications: If the product does not match the specifications agreed upon in your order
- Shipping Damage: If the product was damaged during shipping (must be reported within 48 hours of delivery)
- Wrong Item: If you received a different product than what you ordered
Returns will not be accepted for:
- Products that have been used, damaged, or altered by the customer
- Custom or personalized items that were produced according to your specifications
- Products returned after the specified return period
- Items damaged due to customer negligence
3. Return Process
To return a product to Perfumeaicandlee, please follow these steps:
- Contact Us: Email or call Perfumeaicandlee within 14 days of receiving your order to initiate a return
- Provide Details: Explain the reason for return and provide your order number
- Receive Authorization: Wait for return authorization and instructions from Perfumeaicandlee
- Package Securely: Package the product securely in its original packaging if possible
- Ship Back: Send the product to the address provided by Perfumeaicandlee
- Await Processing: Wait for confirmation that we have received and inspected the returned product
Please do not return products without prior authorization from Perfumeaicandlee, as unauthorized returns may not be processed.
4. Return Timeframe
You have 14 days from the date of receipt to return a product to Perfumeaicandlee. The return must be received by Perfumeaicandlee in good condition within this timeframe.
For defective products or items that do not meet specifications, Perfumeaicandlee will extend the return period as necessary to resolve the issue.
Please note that the return period begins from the date you receive the product, not the date of order placement.
5. Refund Process
Once Perfumeaicandlee has received and verified the returned product, we will process your refund or replacement:
- Refund Method: Refunds will be issued to the original payment method used for the purchase
- Processing Time: Refunds are typically processed within 5-10 business days after we receive the returned product
- Bank Processing: Additional time may be required for your bank or credit card company to process the refund
- Partial Refunds: If only part of an order is returned, a partial refund will be issued
Perfumeaicandlee will notify you via email once your refund has been processed.
6. Return Shipping Costs
Return shipping costs are handled as follows:
- Defective Products: Perfumeaicandlee will cover return shipping costs for defective items
- Incorrect Orders: If you received the wrong item, Perfumeaicandlee will cover return shipping
- Customer Error: If you ordered the wrong item or changed your mind, you are responsible for return shipping costs
- Free Returns: In some cases, Perfumeaicandlee may provide a prepaid return label
Original shipping costs are non-refundable unless the return is due to an error on Perfumeaicandlee's part.
7. Exchanges
Perfumeaicandlee offers exchange options if a product is defective or incorrect. To request an exchange:
- Contact Perfumeaicandlee within 14 days of receipt
- Specify the desired replacement product or correction needed
- Follow the return process to send back the original item
- Once received, Perfumeaicandlee will produce and ship the replacement
Exchanges are subject to product availability. If the requested item is no longer available, Perfumeaicandlee will offer a refund or alternative solution.
8. Special Cases
Custom Orders
Custom or personalized products cannot be returned unless they are defective or do not match your specifications. Perfumeaicandlee will work with you to resolve any issues with custom orders.
Bulk Orders
For bulk orders, returns are accepted for defective items only. Partial returns may be accepted if a portion of the order is defective.
Rush Orders
Rush orders follow the same return policy, but please contact Perfumeaicandlee immediately if you notice any issues to expedite resolution.
9. Product Condition for Returns
Returned products must be in their original condition:
- Unused and unopened (where applicable)
- In original packaging if possible
- Include all original accessories and documentation
- Not damaged by customer use or handling
Perfumeaicandlee reserves the right to refuse returns that do not meet these conditions or to deduct from the refund amount for any damage or missing items.
10. Dispute Resolution
If you are not satisfied with Perfumeaicandlee's resolution of your return request, you may:
- Request to speak with a manager or supervisor
- File a complaint with the Australian Competition and Consumer Commission (ACCC)
- Seek resolution through your state's consumer protection agency
Perfumeaicandlee is committed to resolving all disputes fairly and in accordance with Australian Consumer Law.
11. Contact Information
For return requests or questions about this policy, please contact Perfumeaicandlee:
Email: info@perfumeaicandlee.world
Phone: +61 3 9876 5432
Address: 128 Collins Street, Melbourne VIC 3000, Australia
When contacting us about a return, please include your order number and a description of the issue.